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Compliance Sheriff Scans abort with message "Cluster is Offline"

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Article Number000003076
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Issue --- Scans abort with error message “Cluster is Offline”. You may also find that either the Scheduled Tasks (HiController, HiWorker) or the services (CSController, CSWorker) start then immediately stop, with this message in the controller log.

 

Solution --- check for an “offline” file in C:\ProgramData\Cryptzone\ComplianceSheriff

Once located you may delete this file, then restart the server. This file is used during the install and upgrade process, and may be left behind as a rogue file if for some reason the install or upgrade failed during previous attempts.

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