1. Enable verbose logging. The debug level is set in the registry
HKLM\Software\AppGate\AppGate IP Tunneling Driver\DebugLevel.
Set the level to 10.
On windows 64bit it will be (WOW64):
HKLM\Software\Wow6432Node\AppGate\AppGate IP Tunneling Driver\DebugLevel
2. Restart the the service
Restart "AppGate IP Tunneling Driver Control" service through the service manager. Repeat problem and then collect the file "C:\program files (x86)\AppGate\AppGate IP Tunneling Driver\debug.log"
3. Collect environment info
Run msinfo32, select the top node "System Summary" and choose File->Export... from the menu, choose which file to save to, and collect this file.
Open a command window and run
- systeminfo > systeminfo.txt
- ipconfig /all > ipconfigall.txt
Collect systeminfo.txt and ipconfigall.txt, c:\windows\inf\setupapi.dev.log.