The SEP Installer fails to start the SEP-Service with following error, when the current user is local administrator:
Error 1920. Service Cryptzone SEP Server (sep$enterprise) failed to start. Verify that you have sufficient privileges to start system services.
- Check if your user has sufficient privileges to install the software.
- It may also be a port issue.
SEP Service uses ports 8888 and 443 by default.
- Check if any other programs (Like for example: IIS) runs on 8888 or 443.
You can use command line and type in "netstat -an" can be used to check what ports are used. If these ports are not free, please change the SEP Server ports.
To change the SEP server ports:
Start the installer and see the error. Do not cancel installation.
Navigate to the installation directory, by default: c:\Program files\SEP Server\enterprise
Open configuration.xml in a plain text editor, like notepad. (do not use Wordpad or Word)
Enter following values under Configuration tag, replace the port numbers with a free port.
Save the changes to configuration.xml.
Go to the installer error screen, click retry. Server should start normally.