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Article Number000001104
In some cases accounts are disabled in Active Directory (AD). Either the user is on vacation, paternity leave or for other reasons.

In AD you inactivate a user by right clicking and selecting "disable account" 
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Next time SEP-server syncs to AD this user will not be visible by default, since SEP-server only shows active users.

To show inactive users, open SEP Management Console, goto Enterprise manager, go to the filter button, select status, and tick Inactive 

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This will display inactive users as well. Please note the difference in icons between active and inactive users. Inactive users has a "greyed out" icon.

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