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OSX and linux: details and debugging iptdriver and local forwarder

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Article Number000001048
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MacOSX

Binaries

For pre-Yosemite, binaries are located under

/usr/local/libexec/

For Yosemite:
/Library/Application\ Support/AppGate\ IP\ Tunneling\ Driver

 

Debugging MacOSX  ipt driver

First you need to stop the current running process and then restart with debug verbosity. You might redirect the output to a file while reproducing an issue and submit it. Note you need to kill the process with ctrl+c and then start the agfwdd again. Before starting, shut down any appgate client.
 

sudo launchctl unload /Library/LaunchDaemons/com.cryptzone.appgate.iptd.plist
sudo /Library/Application\ Support/AppGate\ IP\ Tunneling\ Driver/ag_iptd -d -v -v -v -v > /tmp/agiptd.debug
or for pre-yosemite:
sudo /usr/local/libexec/ag_iptd -d -v -v -v > /tmp/agfwdd.debug

Once you reproduced the issue and finished capturing:
ctrl+c
sudo launchctl load /Library/LaunchDaemons/com.cryptzone.appgate.iptd.plist

Other places to look for issues

Check if you find any related report under:
     /Library/Logs/DiagnosticReports/

Copy out kernel debug messages:
     sudo dmesg > /tmp/dmesg.debug

 

Collect coredump during debuggin iptd

  • In the terminal where the ag_iptd shall be run put the command: ulimit -c unlimited
  • Then run the iptd in debug/foreground in the same terminal.
 
If iptd will coredump, you find the files here: /cores/


 

Linux

 In some configuration circumstances, users are not asked to install local forwarder. This can arise if a user clicked the "don't ask me again" checkbox when asked to install the local forwarder,  you need to edit this file:

~/.appgate/10.2.1/agclient.properties 

and change the property

"gui_hideinstallappgatefwd = yes"

to the value "no". Then login again.

Uninstalling the binaries is done as described below:

sudo rm /usr/local/bin/agfwdd
sudo rm /usr/local/bin/appgatefwd.*
sudo killall agfwdd
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