Cryptzone Support

If you wish to submit a support ticket please sign in to your customer portal or use the “submit a ticket” button at the top menu.
If you need to find documentation about our Sheriff Suite please login to the Hive- Click Here



OSX and linux: details and debugging iptdriver and local forwarder

« Go Back



For pre-Yosemite, binaries are located under


For Yosemite:
/Library/Application\ Support/AppGate\ IP\ Tunneling\ Driver


Debugging MacOSX  ipt driver

First you need to stop the current running process and then restart with debug verbosity. You might redirect the output to a file while reproducing an issue and submit it. Note you need to kill the process with ctrl+c and then start the agfwdd again. Before starting, shut down any appgate client.

sudo launchctl unload /Library/LaunchDaemons/com.cryptzone.appgate.iptd.plist
sudo /Library/Application\ Support/AppGate\ IP\ Tunneling\ Driver/ag_iptd -d -v -v -v -v > /tmp/agiptd.debug
or for pre-yosemite:
sudo /usr/local/libexec/ag_iptd -d -v -v -v > /tmp/agfwdd.debug

Once you reproduced the issue and finished capturing:
sudo launchctl load /Library/LaunchDaemons/com.cryptzone.appgate.iptd.plist

Other places to look for issues

Check if you find any related report under:

Copy out kernel debug messages:
     sudo dmesg > /tmp/dmesg.debug


Collect coredump during debuggin iptd

  • In the terminal where the ag_iptd shall be run put the command: ulimit -c unlimited
  • Then run the iptd in debug/foreground in the same terminal.
If iptd will coredump, you find the files here: /cores/



 In some configuration circumstances, users are not asked to install local forwarder. This can arise if a user clicked the "don't ask me again" checkbox when asked to install the local forwarder,  you need to edit this file:


and change the property

"gui_hideinstallappgatefwd = yes"

to the value "no". Then login again.

Uninstalling the binaries is done as described below:

sudo rm /usr/local/bin/agfwdd
sudo rm /usr/local/bin/appgatefwd.*
sudo killall agfwdd
Article Info
3/13/2015 8:43 AM
4/16/2015 8:07 AM



Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255