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The_SEP-client_says_unable_to_setup_or_modify_a_secure_communication_channel

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Article Number000001092
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When you try to send a secured eMail, SEP-client informs

"Unable to setup or modify a secure communication channel with..." to setup or modify a secure communication channel with this user. 

 

User-added image

 

Reason: 
Your SEP-admin are not allowing you to create shared secrets by policy and your SEP-client has lost connection to the SEP-server. 

How to solve it: 
Go to your SEP-client and synchronize it with SEP-server. In systray, right-click on SEP-client, settings: 

User-added image

 

(SEP-client settings will open), select Profile Management tab abd notice that "Sync.Status is failed" and then click on Synchronize. Make sure that the sync status is stating: "Success" as in the picture: 

 

User-added image

Send your Secured eMail again.

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